FREQUENTLY ASKED QUESTIONS

Covid-19 Info & Notice

  • An inherent risk of exposure to COVID-19 exists in any public place where people are present.
  • COVID-19 is an extremely contagious disease that can lead to severe illness and death.
  • According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable.
  • By visiting our Comic-Con you voluntarily assume all risks related to exposure to COVID-19 and voluntarily agree to Temperature Screenings at registration.

By entering the premises, you expressly waive and release the owners, organizers, employees, and contractors of our show from any and all claims arising from or otherwise related in any way to COVID-19. If you do not agree to this notice, please immediately contact an employee of our show for a refund before you promptly vacate the premises.

Our show recommends the use of CDC-recommended facial coverings.Facial coverings at the autograph tables of Guest Signing or in Guest Photos will be per the particular guest’s preference.   

*Please note that all guidelines are subject to change without notice.

Tickets

Q: How can I purchase tickets?

A: You can pre-purchase tickets by visiting the “Tickets” section of our website. You can also purchase tickets at the door at the convention day with cash only.

Q: What is the refund policy for tickets

A: Tickets are non-refundable. Pleas see our Terms & Conditions Page

 Q: I purchased my tickets online; How do I redeem them at the show ? 

A: Bring your Email confirmation you got in your email inbox or print out. You can show it on your phone screen during registration as well.

Q: Does my ticker allow for re-entry to the show.

A: Yes all day in and out privileges as long you have your hand stamp.

Q: Do you offer group/bulk or military discounts

A: We don’t offer any discounts at this time.


Guest Autographs

Q: Can I purchase a guest autograph online

A: Yes. We have special packages in our ticket section on our website. Guest autographs are also sold onsite during exhibit hall hours, and are cash only.

Q: How/where do I purchase a guest autograph

A: You would go to the “Guest” area of the show. Once there, you would proceed to a given Guest queue and purchase however many autographs you want. Autograph sales are cash only.

Q: How much do guests charge for autographs

A: It varies from celebrity to celebrity. Pricing can be found on our homepage directly below the image of each guest.

 Q: How many autographs can I get from a  guest

A: As many as you want! Keep in mind that celebrity guests charge per autograph. So, for example, five autographs would incur five cash charges.

Q: May I bring my own item from home for the guest to autograph?

A: Yes you can!

Guest Photo-Ops

Q: Can I purchase a guest photo-op online

A: Yes on our ticket page, we have special packages for each guest listed. Guest photo-ops are sold onsite during exhibit hall hours, and are cash only.

Q: How/where do I purchase a guest photo-op

A: You would go to the “Guest” area of the show. Once there, you would purchase a ticket for a given celebrity’s photo-op session and return at a pre-determined time to queue up for the photo-op. Photo-op sales are cash only.

Q: How much do guests charge for photo-ops

A: It varies from celebrity to celebrity. Pricing can be found on our homepage directly below the image of each celebrity guest.

Q: Are photo-op prices per person or per photo-op

A: Per photo-op. So, for a single purchase, there can be multiple attendees (up to 2 adults + 4 kids) included in the photo-op.

Q: How many attendees can be in a single photo-op

A: 2 adults + 4 kids.

Q: Do guest creators charge for autographs

A: It varies from creator to creator. Guest creators create and manage their own pricing.

Q: Do guest creators charge for convention sketches

A: Yes, usually. Pricing varies widely by creator, illustration complexity, size of illustration etc. Guest creators create and manage their own pricing.

Q: Will there be comic/card/toy grading companies be in attendance to take submissions and oversee signatures

A: CGC, CBCS and JSA usually setup at our show. 

Cosplay Rules

Q: What are the rules regarding cosplay weapons and props

A: Convention staff and security reserve the right to inspect all attendees’ props to ensure that no authentic weapons of any kind are brought onto the convention center property or into the convention center building. By attending the convention, all attendees expressly agree and consent to this inspection and waive any and all objections. Any and all authentic weapons are strictly prohibited and those found or identified during any such inspection may be confiscated by convention staff and security.

Ultimately, venue security  will decide what is allowed and not allowed into the convention. However, you can assume that the following will NOT be allowed:

  • Any real firearms.
  • Any metal weapon with an exposed point or sharpened edge (swords, spears, arrows etc).
  • Metal or wooden baseball bats and/or clubs.
  • Any weapon or prop that produces a flame.
  • Airsoft, paintball, and bb/pellet weapons.

 Q: What is your harassment policy

A: If you are being harassed, notice that someone else is being harassed, or have any other concerns, please contact a member of our show staff immediately.

Our show is dedicated to a harassment-free con experience for everyone, regardless of gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, nationality or national origin, or religion. We do not tolerate harassment. In most circumstances, those involved in such behavior will be expelled from the convention.

Harassment includes, but is not limited to: verbal comments that reinforce social structures of domination (related to gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, religion); overt adult images in public spaces; deliberate intimidation; stalking; following; harassing photography or recording; sustained disruption of panels or other events; inappropriate physical contact; and unwelcome sexual attention. Those asked to stop any harassing behavior or exit the convention for such behavior are expected to comply immediately.


Panels & Contests

Q: Where can I find the schedule of convention events

A: The event schedule can be found on our website closer to the event under panels.

Q: Does it cost anything extra to attend guest Q&A panels ?

A: No it's part of your admission ticket.

Q: Does it cost anything extra to attend panels and cosplay contests ?

A: No its part of your admission ticket. 

Q: Do I need to sign up to attend panels, contests, and other events

A: No you don't.

Q: When/how can I sign up for the Cosplay Contest

A: Registration for the Cosplay Contest will be held at the Cosplay Registration Desk. Signs will be advertised through out the show to where to register. Spaces are limited, and they are first-come, first-served!

Q: How can I be a panelist or cosplay guest ?

A: Email us at info@clarksvillecon.com


Exhibitors/Vendors/Artist Alley

Q: How can I be an exhibitor or artist alley ?

A: Click on the “Exhibiting” Tab of our website. 

Q: Do exhibitors/vendors accept credit cards for purchases at the show?

A: Most of them do at the show.


Press & PR

Q: How can I get press passes

A: Press passes are strictly controlled. Please email us at info@clarksvillecon.com and add Press on the Subject line please.


Volunteering Inquiries

Q: How do I sign up to become a Volunteer ?
A: If you have a passion for all things nerdy, and love helping people have a amazing experience, we want you part of our team! Please email us at info@clarksvillecon.com and add the word Volunteering on the subject line.


Sponsorships

Q: How can I or my company become an official show sponsor ?

A: Please see our Sponsorship Opportunities link click here or email us at info@clarksvillecon.com and add Sponsorship on the subject line.